About

My whole career has centered around people and how they move through experiences.

I'm a natural watcher. I love to observe and improve. Whether it's how people board a plane, how we solve a collaborative work problem, or how we bridge a complicated idea and the story that makes it click, I'm interested in what people do, where they struggle, and what could work better.

I watch.I learn.I translate.I improve.
01

Observe

I watch.

I have a less traditional career path, but I think it's perfectly suited to the problems I now solve.

My earliest professional work was with people, as a flight attendant. Day after day, I watched people navigate one of the most difficult experiences we regularly put ourselves through: travel. It's full of changing expectations, changing behavior, and the frustration that follows when things don't go as planned.

I was there as an anchor, helping make bad situations better and good situations the best they could be.

I learned that positive experiences are often just a sequence of good interactions, all lined up. I got to see those sequences play out in real time and exercise judgment about when to step in, when to reduce friction, and when the system itself could work better.

02

Adapt

I learn.

Like most people, I was deeply affected by the COVID-19 pandemic. It was a global inflection point that forced irreversible change across industries. What I observed wasn't just a change in customer behavior. It was a change in who the customer was altogether.

And as the customer changed, the work changed.

People were traveling less and, when they did travel, many were less experienced and increasingly frustrated. My work became less flexible and more stressful. I found myself at another point of observation, only this time the thing I needed to change was my own path.

So I decided to learn something new.

I enrolled in a data science bootcamp, learned to code in Python, and began understanding the world through statistics and machine learning. I was incredibly fortunate that this eventually led me to a job as a Solutions Engineer at a technology company.

That vocational change shifted my life in ways I couldn't have predicted. Suddenly, the skills I'd developed through years of watching people became tools for understanding customer problems. Technical knowledge gave me a new way to investigate those problems. Curiosity gave me permission to keep asking why.

For the first time, I could combine the two: understand how people experience a problem and build the technical fluency to help solve it inside a high-growth software company.

03

Connect

I translate.

Solving problems for customers, and bringing what I learned back into the business, led me to discover something about myself. I was more than a watcher. I was becoming someone who could see, understand, and tell the story of a problem in a way that both mattered and resonated.

I started exploring what that could mean in this new world of technology I'd entered. By a little bit of luck and a whole lot of curiosity, I found technical product marketing.

My focus shifted from individual commercial engagements to solving complex problems across the business and translating what we were building for the people who mattered most: our customers.

There was a kind of freedom in moving between those perspectives. I could help customers understand why something we were building mattered to them while helping internal product teams understand why the problems customers were experiencing mattered to us.

I was still a bridge, just operating at a different altitude.

That was invigorating. And it was a new challenge I welcomed.

04

Make better

I improve.

I've been afforded a rare opportunity to listen to others, synthesize ideas, offer perspective, and help teams be better. Whether I'm enabling internal teams to understand highly technical products and ideas or helping customers discover overlooked value in a product they already love, I get to understand a system and help make it better.

I continue to challenge myself to understand what energizes me about the things I work on. When I sit with that question, I arrive at a few tenets for where and how I want to apply myself.

How I want to work

  1. 01

    I want to connect people who want to solve real problems.

  2. 02

    I thrive in situations where I have the influence to affect change.

  3. 03

    I'm curious about where friction is introduced and why things break.

  4. 04

    I become invested in the problems in front of me.

  5. 05

    And I believe I should always leave spaces better than I found them.